Privacy Policy
Twin For George (“we”, “us”, or “our”) operates the website located at twinforgeorge.com. We are committed to safeguarding the privacy of individuals who visit our website, use our services, or otherwise interact with us online. This Privacy Policy outlines how we collect, use, disclose, and protect personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing or using twinforgeorge.com, you acknowledge and agree to the practices described in this policy.
1. Commitment to Privacy and Data Protection
Protecting your personal information is fundamental to our mission. We respect your privacy rights and are firmly committed to handling your personal data responsibly and transparently. We implement safeguards to ensure that your information remains secure and that your privacy is maintained in compliance with applicable data protection laws.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of twinforgeorge.com and covers all personal data collected through the website or related communications. Twin For George is the data controller for the purposes of the GDPR, responsible for determining the means and purposes of processing your personal information. Where relevant, we also act as a “business” under the CCPA.
3. Categories of Data We Collect
We collect, store, and process the following categories of personal information, depending on your interaction with our website:
– Usage Data:
Includes IP address, browser type, operating system, referral URLs, session timestamps, clickstream data, and related diagnostic logs collected through cookies and web analytics tools when you browse twinforgeorge.com.
– Account Data:
Includes your name, email address, billing address, shipping address, and phone number, typically provided when you create an account or make a purchase.
– Profile Data:
Includes your purchase history, product interests, preferences, feedback, and behavioral data relating to your interaction with the site’s content and features.
– Communication Data:
Includes records of inquiries, messages you send to us (e.g., via email or contact forms), support tickets, and correspondence history.
– Technical Data:
Includes device identifiers, system configuration data, screen resolution, and browser plugins used to optimize your site experience.
– Transaction Data:
Includes details of products or services purchased, payment details (limited to non-sensitive data — we do not store full payment card information), order history, and delivery data.
– Preference Data:
Includes your marketing and communication preferences, opt-in and opt-out status, language choices, and interests related to our products or services.
4. Legal Bases for Processing Personal Data
We process personal data under the following legal grounds as defined by the GDPR and CCPA:
– Consent: We process information where you have given specific consent, such as subscribing to newsletters or opting into marketing communications.
– Contractual Necessity: We process personal data to fulfill contractual obligations to you, such as processing transactions or providing customer support.
– Legitimate Interests: Where lawful, we process data to improve our services, secure our platform, and enhance user experience, while ensuring your fundamental privacy rights are not overridden.
– Legal Obligation: In certain cases, we process your data to comply with legal or regulatory requirements.
5. Your Data Protection Rights
Under the GDPR and the CCPA, you have the following rights in relation to your personal data, subject to verification and any applicable limitations:
– Right of Access: Obtain confirmation and a copy of any personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data when it is no longer required or where processing is unlawful.
– Right to Restriction: Request a limitation on processing under certain circumstances.
– Right to Data Portability: Request that we transfer your personal data to another controller in a structured, commonly used, machine-readable format.
– Right to Object: Object to processing undertaken based on our legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination (CCPA): You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.
Requests to exercise your rights may be made by contacting us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
– Data encryption in transit and at rest;
– Access controls and permissions based on roles;
– Regular system backups and secure storage;
– Employee training programs on data privacy and security best practices;
– Monitoring and auditing of systems for potential vulnerabilities and threats.
7. International Data Transfers
If your personal data is transferred outside of the European Economic Area (EEA) or other regions with data protection laws, we ensure appropriate safeguards are in place. These include the use of Standard Contractual Clauses approved by the European Commission and adherence to relevant privacy laws to maintain the integrity of your data.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected and to comply with legal obligations. Retention periods vary:
– Account and Transaction Data: Retained for up to 7 years for financial and audit compliance.
– Communication Data: Retained for up to 3 years from the last contact.
– Usage and Technical Data: Typically retained for 12 to 24 months for analytical purposes.
– Marketing Preferences: Retained until you withdraw consent.
Upon expiration of these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies on twinforgeorge.com to improve user experience, provide functionality, and analyze website traffic. The types of cookies we use include:
– Essential Cookies: Necessary for website functionality and security (e.g., session management, authentication).
– Functional Cookies: Enable enhanced features like remembering preferences.
– Analytics Cookies: Collect anonymized data to help us understand how the website is used and to improve its performance.
– Performance Cookies: Monitor website speed and usage patterns to optimize responsiveness.
10. Cookie Management and Compliance
Upon your first visit to twinforgeorge.com, you will be presented with a cookie banner allowing you to accept or adjust your cookie settings. You can manage your preferences at any time via the “Cookie Settings” link in the footer of the site. Under GDPR and CCPA, we obtain explicit consent prior to setting non-essential cookies.
Most browsers also allow you to manage cookies manually or automatically block them altogether. Disabling cookies may impact the functionality of certain website features.
11. Children’s Privacy
twinforgeorge.com is not directed at children under the age of 13, and we do not knowingly collect or process personal data from anyone in this age group. If we learn that we have collected personal data from a child under 13, we will promptly delete such information. If you are a parent or guardian and believe your child has submitted personal data, please contact us at [email protected].
12. Policy Updates
We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted on this page, and where required by law, we will notify you through appropriate channels. We encourage you to review this policy periodically to stay informed of how we protect your data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://twinforgeorge.com
We are committed to ensuring that your privacy is respected and protected in full compliance with applicable data protection regulations. Reach out to us anytime with your privacy concerns.